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FAQs

Venue Information & Policy

Where is Social Hall SF located?

Social Hall SF
1270 Sutter Street
San Francisco, CA 94109
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How do I get to Social Hall SF?

Social Hall SF is located at 1270 Sutter Street in San Francisco, CA. Click here for driving and public transportation directions.

What can I bring to the show?

For the comfort and safety of everyone, please do not bring the following items to Social Hall SF:

  • strollers
  • backpacks
  • gum
  • food
  • drinks (alcohol/cans/bottles)
  • weapons (of any kind)
  • babes in arms
  • pets
  • Due to most performers requests, no professional recording devices are allowed. This includes professional cameras (any camera with a detachable lens).

When do doors open for a show?

The doors typically open one hour prior to show time, although this may vary by concert. Please refer to our Calendar page or AXS.com for the most up-to-date information.

Are there any opening acts at the show?

Any support acts will be listed on our Calendar page or at AXS.com. Support acts are often added closer to the show date.

Do you allow re-entry?

No. Once your ticket has been scanned you will not be allowed to leave and re-enter the venue. The only exception is our smoking section (information listed below).

Where is lost and found?

While at the performance, please visit coat check located upstairs, near the men’s restroom, if you have lost something. If you realize you have lost an item after leaving Social Hall SF, please contact us.

Do you have a medical staff on site?

Yes. If needed, medical assistance is available at most shows.

How can I meet the band?

Social Hall SF does not offer backstage access, meet and greet passes, early entry or any other way to meet a band or performer. Occasionally, a radio station or fan club may offer a meet and greet or early entry but Social Hall SF has no access to these passes. Please contact them directly.

How can I get an autograph?

You have to contact the band directly. We do not allow access for people to meet the bands.

My favorite DJ is playing! Do you allow glow sticks or glow gloves?

Glow gloves are allowed. Unfortunately, glow sticks are not permitted.

Ticketing & Reserved Seating

How do I purchase a ticket for an event?

Tickets for all Social Hall SF shows are available on our Calendar page. You can also purchase tickets through AXS.com, or over the phone at 1-888-9AXS-TIX (1-888-929-7849).

Tickets can also be purchased at The Regency Ballroom, The Warfield Theatre or Social Hall SF Box Office on nights of show.  Each ticket purchased includes only a $2 service fee.

* The Warfield Theatre’s Box Office is open from 10 AM until 4 PM every Sunday (with exception on some holidays). Tickets can be purchased during these hours with only a $2 service fee. Please note that presale tickets CANNOT be purchased during this time.

How do I purchase wheelchair accessible tickets?

To purchase wheelchair accessible seating, click the “Accessible Seating?” link on the ticket buy page at AXS.com, by phone at 1-888-9AXS-TIX (1-888-929-7849), or in person during designated hours at The Regency Ballroom or The Warfield Theatre.

When do tickets go on sale?

On Sale dates vary from one show to another, but usually go on sale on Friday at 10 AM. The best way to receive advance notice of upcoming shows is to join our mailing list. Click here to subscribe.

Can I buy tickets at the door on the day of the event?

If there are tickets still available to purchase on the day of the event, you may purchase them in person at the box office. Social Hall SF Box Office opens the same time as doors open.

Can I get a refund or exchange my tickets?

All tickets are purchased on a no refunds, exchanges or cancellations basis and are only usable for the day, date and time selected at the time of purchase.

When can I pick up my WILL CALL tickets?

The Will Call desk opens the same time as doors open at Social Hall SF Box Office. Be sure to bring your photo ID, the credit card that was used to purchase the tickets and your AXS confirmation number as any or all of these may be required to pick up your tickets.

Can I transfer my tickets to someone else?

Yes.  If you selected electronic ticket delivery you can send them your email attachment.  If you selected will call delivery please contact AXS by email, or by phone at 1-888-9AXS-TIX (1-888-929-7849).

What is a pre-sale? How do I participate or get a password?

Pre-sales and passwords are by invitation only, and are usually offered only by fan clubs or radio stations. We will occasionally offer pre-sales to our mailing list member. Please subscribe to our mailing list to receive these pre-sale notices. Please click here to subscribe.

What happens in the event of a show cancellation?

In the event of a show cancellation you order will be refunded automatically in its entirety.

I forgot to print my tickets! Can you scan them on my phone?

Yes.  Please load your tickets on your phone prior to entering the venue.

I have General Admission tickets; how early should I arrive at the venue?

We advise that you do not line up outside Social Hall SF prior to the stated door time. You will be notified via email if this policy changes for your event.

Is there reserved seating?

Most shows at Social Hall SF are entirely general admission (standing only). Please refer to the ticket buy page to determine whether the show is general admission or reserved seating.

Photo & Audio

Can I bring a camera?

It depends on the band but usually you can bring a small camera. Professional cameras (any camera with a detachable lens) is not permitted without the band’s permission. Additionally, we usually do not allow live audio recording of the concert.

Can I get a photo pass?

Please contact the band or your publication directly. We do not have access to these passes.

Food & Beverage

Does Social Hall SF serve food?

Food is available for purchase at every Social Hall SF concert. Please visit the bar for menu details (vegetarian/vegan options available). There are also a number of restaurants located near the venue.

Does Social Hall SF serve alcohol?

Yes. You must be 21 and older to drink at The Regency Ballroom. You must have photo ID to verify your age.

Can I bring food or beverages into Social Hall SF?

No. We do not allow outside food or beverages.

Do you offer VIP table/bottle service?

VIP table/bottle service is available on certain events. The price is $400 (+ Fees) and includes access for up to 6 people (EVENT TICKETS ARE NOT INCLUDED). Please click here to contact us for further information.

Smoking

Can I smoke at Social Hall SF?

Social Hall SF has a smoking section. We try to open the smoking section as soon as possible; but have to wait for enough patrons to enter the venue. We are usually able to open it an hour or so after door have opened.

Lodging

Are there any hotels near Social Hall SF?

There are several hotels near the venue. 

Parents & Children

Can anyone regardless of age attend a show at Social Hall SF?

Most shows at The Regency Ballroom are all ages, but on occasion this policy may vary by show. Please refer to the ticket buy page for further details. If a show is “18 & Over” or “21 & Over” please make sure to bring VALID GOVERNMENT ISSUED PHOTO I.D. for entry.  If you are unable to provide proper I.D. you will not be allowed into the venue. Those under the specified age limit will not be allowed into the venue even if their legal guardian accompanies them. NO BABES IN ARMS ALLOWED – Must be able to walk in under their own power.

Does my child need a ticket?

Yes. Everyone requires a ticket regardless of age. NO BABES IN ARMS ALLOWED EVEN WITH TICKETS – For their safety and our liability.

My children are going to the show; do you have a waiting area for parents?

No. The only way you will be allowed into the venue is if you purchase a ticket.

Transportation

Where can I park near Social Hall SF?

Please visit our Parking page.

Is there public transportation near Social Hall SF?

Because of its central location, Social Hall SF is easily accessible by public transportation. Muni bus lines 1, 2, 3, 4, 19, 38, 42, 47, and 49 all stop within a few blocks of the facility.